LOYALTY BUILDER

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Problem

Did you know that it costs five times as much to attract a new customer, than to keep an existing one? It’s a well-established fact that 44% of companies have a greater focus on customer acquisition vs. 18% that focus on retention. Bad service can damage your reputation, cause lower lead to sales conversion, drop in customer lifetime value, loss of your best employees and enter a profit-sucking cycle.

Solution

To help you keep your existing customers and gain new ones through customer referral, we created "Keys and Steps to Superior Service" and "Extraordinary Service Opportunities" training programs, which will teach you and your representatives specific and measurable skills on how to identify, and be prepared for many different scenarios through tailored situations and role-plays. We will give you the skills and tools so that you can service your customers in such a way that not only they will have a great experience, but also refer you to their friends, families and neighbours.

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The program focuses on the following topics:

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INCREASE YOUR SALES IMPROVE COACHES & TEAM RESULTS

"Alliance Credit was very satisfied with Noah at Cohen Training Institute and his training methods. His presence was sharp, the information was very detailed and precise, and his delivery was professional. His course material was of a high order and the end result with the staff was all positively strong. We achieved the results we wanted with our staff and therefore I highly recommend Cohen Training Institute."

Nelson Gunasti - Founder and owner at Alliance Credit | Your Finance Specialist