Do You Really Know How to Build Rapport? 1min read

Sunday, January 28, 2018

The only way to truly build rapport with a customer is by not wasting their time. Asking them where they live, or what they did on the weekend does not qualify as building rapport.  Read More

Cold Calling For Real Estate Listing - Script. 2min read

Thursday, October 12, 2017

Below is a cold calling script you can use if you are cold calling to get listings. Read More

Teach Your Customers How to Refer Your Business and Why. 4min read

Saturday, October 07, 2017

For you to build a successful referral based business, it is important to understand the process and the steps you must take for your customers to refer your business.
First understand this, "Some will, some won't. Some do, some don't. However, some will refer you but don't think you want to be referred or know how to do it. Read More

How to Handle Any Objection. 4min read

Monday, October 02, 2017

To be able to handle any objection you must learn, practice and execute a very effective process. This process will allow you to qualify and move forward with the prospect. Read More

How to Ask Open Questions to Close More Sales. 3min read

Monday, October 02, 2017

How to ask open questions to close more sales.

You must ask open questions to be able to close more sales. This will allow you to discover effectively what the prospect needs and what will solve their problem in their own words.

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How To Improve First Call Resolution To Gain Customer Loyalty. 3 min read

Thursday, November 03, 2016

Customer loyalty is achieved by meeting and exceeding customers needs/enquiries at all times, in a shortest time frame.
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Inability To Improve Sales Performance Levels. 3 min read

Thursday, November 03, 2016

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How to Reduce Absenteeism In a Contact Centre

Thursday, November 03, 2016

According to benchmarking firm Dimension Data, the average annual absence rate in contact centres across the globe is 11%. To the layperson, this might not seem particularly high. But the stark reality is that a 100-seat contact centre with 11% absenteeism will only have an average of 89 seats occupied at any one time. Read More

When To Ask For Referrals. 2 min read

Saturday, October 01, 2016

Such a missed opportunity! It is absolutely astonishing how little some sales people and companies pay attention to asking for referrals, let alone having a process in place for it. Read More

Every Retail Sales-Person Must Read This. 2 min read

Tuesday, September 06, 2016

When you start becoming more interesting than the product or service you are offering or selling, you have almost lost the sale until you learn to pull back a bit. Read More